LILYDALE MEDICAL CLINIC

Patient Information

An appointment for a standard consultation will be made with your preferred doctor or the next available doctor, depending on your preference. Extended consultations are available on request. If you anticipate that your consultation will be long, please advise the receptionist when making the appointment. Our appointments are classified and invoiced

Minor Service (Level A)
A brief service for an obvious problem characterised by the straightforward nature of the task that requires a short patient history and, if required, limited examination and management.
Specific Service (Level B)
A brief service for an obvious problem characterised by the straightforward nature of the task that requires a short patient history and, if required, limited examination and management.
Extended Service (Level C)
A service distinguished by more complex tasks required of the general practitioner when confronted with several alternative diagnoses which require a detailed history, multiple system examination, possible investigations and management.
Comprehensive Service (Level D)
A service that requires of the GP a complex intellectual process, involving exhaustive history, multiple system examination and the possible arrangement and evaluation of complex investigations in consideration of multiple alternative diagnoses.

We have linguistically diverse doctors, and our doctors speak fluent English, Russian, Farsi, Persian, Urdu, Hindi, Tamil, and Bengali.

This practice acknowledges that patient complaints are an important source of customer feedback. Under the Health Services Act 1987 people with complaints should try to resolve them directly with the health service provider. If a satisfactory outcome is not achieved then complaint can be directed to the Health Services Commissioner for action by calling 03 8601 5200.

We bulk bill all medical consultations. Please be aware, you may incur out-of-pocket expenses for some services not covered by Medicare. Due to rising operational costs, we may charge you a small fee for some services such as medical consumables used as part of your treatment to cover these additional costs so that we can continue to provide you with high quality care. Some medical procedures may also attract out of pocket expenses and it depends on the complexity of the procedure. A list of these charges are available at reception, and your doctor will advise you of the estimated out-of-pocket expenses at time of your consultation.
All Cosmetic Medicine, Travel Clinic and some Skin Cancer Clinic Procedures will be privately billed.
Employment medicals, Insurance medicals and Taxi medicals cannot be bulk billed, and attract out-of-pocket expenses. Please speak to our friendly reception staff for a list of fees.
A fee will be charged for workcover and TAC at time of consultation. We will provide you with an invoice to claim your funds back through the respective agencies.
Private patient’s standard consultation during business hours is $80 and afterhours is $120.
All Accounts to be settled at the time of consultation. We accept Cash, EFTPOS, Visa, Master Card, Amex and Diners Club.

We comply with Australian Government Legislation, ensuring that the privacy of our patients is maintained. A copy of our privacy policy is available at reception, or can be downloaded here Lilydale Medical Clinic - Privacy
Further information is available from the Office of the Australian Information Commissioner on 1300 363 992.

Our practice is committed to preventative care and we may issue you with reminder notices or practice information from time to time. Please advise the staff if you do not wish to participate in this program.